Commitment with the quality and the environment

Our commitment with the offered quality in relation to our services and our environmental conscience,  how to conserve and preserve it , to guarantee the future of our organization, our environment and  the team of our organization have led us to certify in ISO PROCEDURE Of QUALITY and ENVIRONMENT. 

From 2004 we possess certificates that support our commitments with the quality:

ISO 9001:2000 from June, 2004. Quality certificate based on the quality of the services of the management systems.	ISO management 13816, from 2008, Quality certificate based on the application of quality systems on the Transport, Logistics and public Services to the traveller.	ISO 14001, from 2008 Certificate of quality based in the application system of Management and Quality applied to the environment.

From 2008 we have our LETTER OF SERVICES. The letters of services are instruments of improvement of quality of the public services where every organ is represented and spread   their commitments of service and quality standards where it is adjusted to the needs of demander depending on the available resources.

Bus is a kind of transport respectful with the environment and of the future.

Our fleet of buses possesses vehicles with their average age of 5,5 . Our constant renovation of vehicles, always of a NEW ACQUISITION, allows us to have vehicles with modern motorisations that:

* Have incorporated regulatory systems of gas emission.
*Low acoustic emission of its engines.
*Capacity to group persons in their displacements managing to reduce emission of CO2 to the atmosphere, time and costs (highways, parking, assurance of car, taxes …) for those who uses it. 
 
Safety and comfort of our services and buses.

All our services guarantee comfort and security on board thanks to our Protocol of Cleanliness and Maintenance, the professional and responsible driving of our drivers and the fulfilment of the regulations, signposting and technical characteristics of the services.

All the information and sale of the tickets in real time.

All the information and acquisition of tickets of our services can be obtained   using our Telephone Service Attention 902 119 814, Web  www.hife.es , as well as in our Points of Information and HIFE  Sales.

Offered guaranteed services

The constant analysis between offer and demand of the "booking" of our buses allows to our users to accede to 100 % of our services.

Punctuality and fulfilment of the offered service

All the offered services will be carried out according to the information spread in our informative supports (schedules of pocket, information of schedules in Web, etc …) except the reasons that are out of our direct control. 

Accessibility for people with reduced mobility

All the  services  contracted beforehand,  mean 72 hours  before its  accomplishment an  adapted vehicle (lift table )will  be offered  to persons who  needs  it.

Customer Service

Our customer service is guaranteed 24 hours a day throughout our Web and by the telephone 902 119 814.