no image


Sales Channels and Ticket Management
Ticket Changes

The traveller’s failure to appear at the place and time of departure will result in the loss of the trip and will not give the right to exchange the ticket or a refund of the amount.

Ticket changes may only affect the date and time of the ticket; It is not possible to make any changes to the route, the personal data of the travelers or the bus number. When a ticket change or closure is made, the seat cannot be chosen, since the company assigns it automatically.

Ticket changes must be made through the same channel through which they were purchased. Tickets purchased by telephone can be exchanged by calling 977 440 300, from Monday to Friday, from 9 a.m. to 1 p.m. and from 4 p.m. to 6 p.m. Tickets purchased online without registration can be changed at User Assistance>Changes and cancellations. If registered, they can be changed through your HifeClass® profile.

Only one change is allowed per ticket, and the first change of time or date will be free (except for telephone sales, where it may entail an additional management fee).