Liability for damage or loss of luggage will be determined, limited and quantified in accordance with the provisions of Law L.16 / 1987, of July 30, Regulation of land transport and by regulation (EU ) number 181/2011 of the European Parliament and of the council, of February 16, 2011, on the rights of bus and coach passengers in accordance with its current wording and applicable at all times.
The carrier will not be liable for damages, losses or breakdowns suffered by hand luggage or other objects not entrusted to its custody. In case of loss or damage to the transported luggage, it will be essential to make the claim immediately upon arrival. In case of damage, they will be shown to the driver of the service or our contact personnel for validation.
The claim regarding a loss, deterioration, theft or exchange of luggage will be made electronically in the claims section of our website. To process it, it will be necessary to always provide a copy of the service ticket as an essential requirement and, in case of damage suffered, provide photographs and the corresponding validation by our staff. Hife will not be liable for damages, losses or deterioration suffered by handbags or other objects not entrusted to its custody.