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Lost objects

CLAIMS OR INDEMNIFICATIONS REGARDING LOSS OR IMPAIRMENT OF LUGGAGE:

The claim for a loss, deterioration, theft or exchange of luggage will be made electronically in this claims section of our website. To process it, it will be necessary to always provide a copy of the service ticket as an essential requirement and, in case of damage suffered, provide photographs and the corresponding validation by our staff. HIFE will not be liable for damages, losses or deterioration suffered by hand luggage or other objects not entrusted to its custody.

LOST OBJECTS ON BOARD THE BUS:

Despite being exempt from liability for loss or misplacement suffered by hand luggage or other objects, we offer a custody service. Due to space and storage limitations, we only keep custody for a maximum of 1 week, from the date of the founding of the lost objects. Perishable goods are destroyed the next day. In this situation, HIFE is not responsible for the state, nor for the damage in which the objects or hand luggage are found once recovered, nor in the case of valuables such as: mobile phones, laptops, tablets, wallets, glasses, jewelry, cash, credit cards, etc... To locate a lost object, the owner must contact HIFE, as soon as possible, using this form, or by sending an email to objects@hife.es or, in our service telephone service 977 44 03 00, indicating the data of the service in which the object has been lost or forgotten and its characteristics. To collect the object, in case we find it and you want to recover it, you will have to provide us with your personal data in a centralized collection register at our Tortosa box office.

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