Clic.cat

Introducing Clic.cat, the new on-demand transport service that is starting with new trips on the Terra Alta routes, with the addition of six services of this type of transport to connect the towns in the area.

Clic.cat facilitates the movement of our users in an efficient and sustainable way, allowing passengers to purchase their tickets in advance and enjoy a more agile trip by stopping only at the points requested. This service is designed to improve mobility in Terra Alta, adapting to its geographical distribution and the specific needs of its population.

Description of the service

Clic.cat is designed to expand the current service offering, with additional schedules from Monday to Friday and the addition of new ones on weekends and holidays.

This service requires advance purchase of tickets, since buses will only stop at the stops requested by travellers.

How it works

Advance purchase: All tickets must be purchased at least two hours before the trip begins, to guarantee availability of the service. Purchases can be made through our mobile application (Hife App), our website (hife.es) or by calling our Customer Service line (telephone hours: 9 a.m. to 1 p.m. and 3 p.m. to 5 p.m.).

Route selection: At the time of purchase, passengers will indicate the origin and destination stops.

Availability of schedules and stops: Hife’s Clic.cat operates at certain fixed schedules and at the same available stops as regular lines.

Conditions for use of the service

Designated stops: The bus will only stop at designated stops with confirmed tickets. No additional stops or route changes will be made.

Fixed schedules: The on-demand transportation service (TAD) operates on a set schedule. Passengers must plan their trips based on these schedules.

Available seats: Available seats will be subject to the capacity of the bus. Once the maximum capacity is reached, no more users will be accepted for that trip.

Payment: Payment must be made at the time of purchase. Payments are accepted by bank card (for online or telephone sales) or by Bono Virtual (for purchases made through our website or mobile application).

Contact details: Passengers must provide a valid telephone number and email at the time of purchase, for any urgent communication related to the service.

Modifications and cancellations: Modifications to purchases must be made at least two hours in advance. Cancellations made less than two hours in advance are non-refundable (see general conditions).

Passenger responsibility: It is the passenger’s responsibility to ensure that all data provided at the time of purchase is correct. The company will not be held responsible for errors in requests due to incorrect information provided by the passenger.

Accessibility: To guarantee the availability of seats for people with reduced mobility (PRM), notice must be given 72 hours in advance .

Schedules