Conditions

Purchase 

The online sales channel includes the sale through our website www.hife.es or app in which bus tickets purchased under this modality will always be nominative, personal and non-transferable. For its use it is required to verify a personal document of the traveler (ID, NIE or passport) and that this data corresponds to the personal identification number reflected on the ticket.   

If the ticket is purchased by a person other than the person who travels, the details of the person travelling will be completed. It is very important that you have prepared the ID, NIE or PASSPORT to show it to the driver who will carry out the checks of ownership of the same associated with the ticket purchased online.

On tickets purchased online for minors who lack documentation, it will be necessary to reflect the document of the person accompanying the minor in the section of the website reserved for this purpose. 

The sale of these tickets is subject to the existence of places and closes moments before the chosen service time, 10 minutes before. 

Until payment has been formalized through the financial institution, the ticket is not considered valid. 

For the payment of the online ticketing method we offer the possibility to always do so by bank card or through a virtual bonus account, in which the traveler can make a minimum top-up that will allow him to manage the purchase of his tickets and obtain discounts associated with them (see conditions of the Bono Virtual and HIfeClass® Points Program).

For all types of tickets purchased online, HIFE is not responsible for incidents related to tickets or locators in which travelers are not correctly identified. 

It is necessary to keep the paper printed ticket or locator number available to company staff.

The management of tickets must be made through the same online channel through which it was made, the purchase. Each channel applies its own conditions.

Tickets purchase online for other travelers

If the ticket is purchased by a person other than the person who will travel you will need to fill in the section with the details of the person traveling.  

Tickets Purchased Online for Children under 4 years old

On tickets purchased online for minors who lack ID, it will be necessary to reflect the ID of the person accompanying the minor, in the section of the website reserved for this purpose.

Close of tickets with open return purchased online

The traveler must show up at the corresponding sales office of the company at the latest in advance to confirm the return, which will be conditioned on the existence of places available on the requested date. There is no charge for confirmation of return. The maximum date for a return of an open return ticket is 6 months from the date of departure.