Conditions
Purchase
The online sales channel includes the sale through our website www.hife.es or app in which bus tickets purchased under this modality will always be nominative, personal and non-transferable. For its use it is required to verify a personal document of the traveler (ID, NIE or passport) and that this data corresponds to the personal identification number reflected on the ticket.
If the ticket is purchased by a person other than the person who travels, the details of the person travelling will be completed. It is very important that you have prepared the ID, NIE or PASSPORT to show it to the driver who will carry out the checks of ownership of the same associated with the ticket purchased online.
On tickets purchased online for minors who lack documentation, it will be necessary to reflect the document of the person accompanying the minor in the section of the website reserved for this purpose.
The sale of these tickets is subject to the existence of places and closes moments before the chosen service time, 10 minutes before.
Until payment has been formalized through the financial institution, the ticket is not considered valid.
For the payment of the online ticketing method we offer the possibility to always do so by bank card or through a virtual bonus account, in which the traveler can make a minimum top-up that will allow him to manage the purchase of his tickets and obtain discounts associated with them (see conditions of the Bono Virtual and HIfeClass® Points Program).
For all types of tickets purchased online, HIFE is not responsible for incidents related to tickets or locators in which travelers are not correctly identified.
It is necessary to keep the paper printed ticket or locator number available to company staff.
The management of tickets must be made through the same online channel through which it was made, the purchase. Each channel applies its own conditions.
Tickets purchase online for other travelers
If the ticket is purchased by a person other than the person who will travel you will need to fill in the section with the details of the person traveling.
Tickets Purchased Online for Children under 4 years old
On tickets purchased online for minors who lack ID, it will be necessary to reflect the ID of the person accompanying the minor, in the section of the website reserved for this purpose.
The traveller’s failure to appear at the place and time of departure will result in the loss of the trip and will not give the right to exchange the ticket or a refund of the amount.
Ticket changes may only affect the date and time of the ticket; It is not possible to make any changes to the route, the personal data of the travelers or the bus number. When a ticket change or closure is made, the seat cannot be chosen, since the company assigns it automatically.
Ticket changes must be made through the same channel through which they were purchased. Tickets purchased by telephone can be exchanged by calling 977 440 300, from Monday to Friday, from 9 a.m. to 1 p.m. and from 4 p.m. to 6 p.m. Tickets purchased online without registration can be changed at User Assistance>Changes and cancellations. If registered, they can be changed through your HifeClass® profile.
Only one change is allowed per ticket, and the first change of time or date will be free (except for telephone sales, where it may entail an additional management fee).