Conditions

Ticket cancellations must be made through the same channel through which they were purchased.

In the event of cancellation of a ticket purchased using a discount card or at a point of sale in person, you must go to the point of sale where you purchased it to make the cancellation. 

In the event of loss or misplacement of the ticket, as it cannot be properly presented, no changes or cancellations can be made to it.

Ticket cancellations have associated deductions based on your request and must be canceled through the same channel through which they were purchased. Therefore:

• Tickets at least 48 hours or more in advance of the departure of the service: the amount of the ticket is returned, deducting 10%.
• Tickets with at least 24 hours and up to 2 hours prior to the departure of the service: the amount of the ticket will be refunded, deducting 20%.

In the event of cancellation of the ticket, the management cost, if any, will not be refunded.

Cancellation of round-trip tickets is for both routes; You cannot cancel just one of them.