Conditions

Purchase 

The online sales channel includes the sale through our website www.hife.es or app in which bus tickets purchased under this modality will always be nominative, personal and non-transferable. For its use it is required to verify a personal document of the traveler (ID, NIE or passport) and that this data corresponds to the personal identification number reflected on the ticket.   

If the ticket is purchased by a person other than the person who travels, the details of the person travelling will be completed. It is very important that you have prepared the ID, NIE or PASSPORT to show it to the driver who will carry out the checks of ownership of the same associated with the ticket purchased online.

On tickets purchased online for minors who lack documentation, it will be necessary to reflect the document of the person accompanying the minor in the section of the website reserved for this purpose. 

The sale of these tickets is subject to the existence of places and closes moments before the chosen service time, 10 minutes before. 

Until payment has been formalized through the financial institution, the ticket is not considered valid. 

For the payment of the online ticketing method we offer the possibility to always do so by bank card or through a virtual bonus account, in which the traveler can make a minimum top-up that will allow him to manage the purchase of his tickets and obtain discounts associated with them (see conditions of the Bono Virtual and HIfeClass® Points Program).

For all types of tickets purchased online, HIFE is not responsible for incidents related to tickets or locators in which travelers are not correctly identified. 

It is necessary to keep the paper printed ticket or locator number available to company staff.

The management of tickets must be made through the same online channel through which it was made, the purchase. Each channel applies its own conditions.

Tickets purchase online for other travelers

If the ticket is purchased by a person other than the person who will travel you will need to fill in the section with the details of the person traveling.  

Tickets Purchased Online for Children under 4 years old

On tickets purchased online for minors who lack ID, it will be necessary to reflect the ID of the person accompanying the minor, in the section of the website reserved for this purpose.

The passenger’s failure to appear at the place and time of departure will result in the loss of the trip and will not entitle them to change the ticket or receive a refund of its amount.

Ticket cancellations must be carried out through the same channel in which they were purchased. In the event of cancelling a ticket bought with a discount card or at a physical point of sale, you must go to the point of sale or, if this is not possible, physically send the ticket to Hife in order to process the cancellation. In the event of loss or misplacement of the ticket, since it cannot be duly presented, no changes or refunds may be made.

Ticket cancellations are subject to deductions depending on when they are requested, as follows:

• For cancellations requested at least 48 hours before the service departure, the ticket amount will be refunded minus 10%.
• For cancellations requested between 48 and 2 hours before the service departure, the ticket amount will be refunded minus 20%.
• Less than 2 hours before the service departure, cancellations are not accepted.
  Tickets must be cancelled through the same channel in which they were purchased.
• In case of ticket cancellation, any management fee, if applicable, will not be refunded.
• The cancellation of round-trip tickets affects both journeys; it is not possible to cancel only one of them.
• Exception: on journeys to/from Barcelona and Barcelona Airport, tickets can be cancelled or changed up to 45 minutes before departure.