Aragón

 Our Transportation Services in Aragón

 At Hife, we have taken on new concessions in the Aragón region, adapting our services to meet the mobility needs of the area. These concessions include managing intercity regular lines that connect small towns with large cities and strategic services to promote accessibility and sustainable transport.

New Routes and Greater Coverage

Thanks to the restructuring of the concession map, we have expanded our coverage to more towns, ensuring that even municipalities with fewer inhabitants have access to public transport. With this effort, we connect all population centers weekly with health centers and strategic points, in addition to coordinating linked services.

Extended Schedules and On-Demand Flexibility

 The new services are designed to offer schedules tailored to users' needs. Additionally, we provide on-demand transportation options in less populated areas, enabling adapted and efficient mobility. This flexible model ensures passengers’ specific needs are met promptly and personally.

How the On-Demand Service Works

Advance purchase: All tickets must be purchased at least two hours before the trip to ensure service availability. Purchases can be made via our mobile app (Hife App), our website (hife.es), or by calling our Customer Service line at +34 976 229 886 (phone service hours: 8:00 AM to 1:30 PM and 4:00 PM to 7:00 PM).

Route selection: When purchasing, passengers will indicate their departure and destination stops.

Schedule and stop availability: This on-demand service operates at certain times and selected stops on regular routes.

Conditions for Using the Service

Designated stops: The bus will only stop at designated stops with confirmed tickets. No additional stops or route changes will be made.

Fixed schedules: The on-demand transportation service (TAD) operates on a fixed schedule. Passengers must plan their trips accordingly.

Available seats: Seats are subject to bus capacity. Once the maximum capacity is reached, no additional passengers will be accepted for that trip.

Payment: Payment must be made at the time of purchase. Bank card payments (for online or phone purchases) or the Virtual Pass (for website or app purchases) are accepted.

Contact information: Passengers must provide a valid phone number and email address during purchase for urgent communication related to the service.

Changes and cancellations: Changes must be made at least two hours in advance. Cancellations made less than two hours before the trip are non-refundable (see general conditions).

Passenger responsibility: Passengers are responsible for ensuring all details provided during purchase are correct. The company is not responsible for errors due to incorrect information provided by passengers.

Accessibility: To ensure PMR seat availability, notification must be made 72 hours in advance. .

Renovated Fleet and Sustainability Commitment

Our fleet includes modern vehicles, many of them hybrid and gas-powered, aligned with sustainability goals. All buses are equipped with state-of-the-art technology to enhance the user experience, such as Wi-Fi, USB chargers, and accessibility for people with reduced mobility.

Ease in Trip Management

Through our digital platforms, users can check real-time schedules, manage reservations, and purchase tickets or passes easily via the Hife website or mobile app. We also provide personalized attention through our customer information system.

Hife is proud to lead these new concessions, providing quality service that connects communities and improves mobility in Aragón.