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FAQ (Frequently Asked Questions)

In this section you can find answers to the most common questions about Hife.
Timetable Information
On the web or in the App, do a search with origin and destination, choose the day you want to travel and you will get the journey times.
Rent a Bus
We offer bus rental with driver, complete the form to organize your trip, tour or other event ...
How HifeClass Works
HifeClass® is a new recognition service for our clients where we offer a series of advantages and benefits. See more information.
How Virtual Bonus Works
The Hife Bono Virtual is a virtual wallet, included in your HifeClass® profile, to buy tickets and benefit from discounts.
Tickets
If you are registered in HifeClass® you can generate invoices for your tickets directly from your user profile.
If you are registered in HifeClass® you can change the name of the holder of your tickets directly from your user profile.
If you are registered in HifeClass®, you can cancel your tickets directly from your user profile.
In this case you must contact by phone and you will be told how to proceed.
If you are registered in HifeClass®, you can manage your tickets directly from your user profile.
In this case, they can only be done by phone or in person at the nearest ticket office.
No, it's not necessary. Purchases can be made as an anonymous user, although it is advisable to be registered to enjoy promotions, discounts and facilitate ticket management.
On the web or in the App, do a search with origin and destination, choose the day you want to travel and you will get the journey times where you can choose the rate and continue with the purchase process.
Discounts
We offer discounts on our services associated with the corresponding accreditations such as Large Family.
Bike
Bicycles can be transported with a number of requirements.
Traveling with Minor Children
Minors can travel with a series of requirements. Authorization for unaccompanied minors.
Packaging
You can check all schedules, prices and routes on our website.
Lost and Found
You can do it using our form.
Consult this section to find out how to recover it.
Baggage
Responsibility is legislated by law L.16 / 1987, of July 30, on the Regulation of land transport and by Regulation (EU) number 181/2011 of the European Parliament and of the council, of February 16, 2011
The luggage that can be carried on the bus can be consulted at this link.
Extra luggage and bicycle
The transport of the bicycle on the bus and the extra luggage are subject to certain conditions and extra expenses.
Mobility elements - sports equipment
Sports equipment or mobility elements can go to the bus with a series of requirements.
Musical instruments
Musical instruments can be brought on board with a number of conditions.
Pets
The transport of pets by bus is regulated by law, see all the conditions.
Suggestions
We have put at your disposal a form of "Suggestions / Incidents" accessible from the menu itself "Attention to the user" or from the list itself https://www.hife.es/reclamaciones