no image

FAQ (Frequently Asked Questions)

In this section you can find answers to the most common questions about Hife.
Special discounts

The discount shall apply to multi-journey tickets for more than two journeys purchased between 1 September 2022 and 31 December 2022, excluding single and return tickets as they are not considered 'frequent traveller' tickets. These discounts will not be available for travel after 31 January 2023.

In the case of Hife, the extraordinary discounts of up to 50% apply to the Hife discount card, T10/120 and our Bono Virtual. As well as on the multi-journey tickets of the city councils of Tortosa, Amposta, Torredembarra and Cubelles.

If you already have one of these cards, you do not need to purchase another one.

No, it is not necessary.

For Hife discount card and Bono Virtual, it is not necessary, the discount is applied during the ticket purchase.

T10/120 card need to be recharge the card from 1 September to benefit from these discounts.

In the Hife discount card and Bono Virtual, when your credit runs out, the usual recharges are maintained. We remind you that when the original fares return, the last top-up will condition the operation of the Bono Virtual and the Hife discount card.

On the T10/120 card (only for Terres de l'Ebre) the top-up is now €5 for 10 tickets (€0.50 per journey).

The balance is not lost, you can use it until it is used up.

For the Hife discount card and Bono Virtual, the special discounts will be applied directly to the purchase of the ticket.

For the T10/120 card (only Terres de l'Ebre) the remaining journeys will be discounted until they are used up. The new price will be applied to the next recharge.

On the T10/120 card (Terres de l'Ebre only), discounted top-ups will be available until 31 December 2022. The balance will be usable until 31 January 2023.

For the Hife discount card and Bono Virtual, discounted fares will be available until 31 December 2022. From 1 January 2023 the tariffs will be updated to the original prices. We remind you that the last recharge conditions the operation of the Bono Virtual and the Hife discount card.

Terms of sale

Each sales channel and each type of ticket has its specific conditions. You can check them in Sales channels and Ticket management.

Timetable Information
On the web or in the App, do a search with origin and destination, choose the day you want to travel and you will get the journey times.
Rent a Bus
We offer bus rental with driver, complete the form to organize your trip, tour or other event ...
How HifeClass Works

HifeClass® is a new recognition service for our clients where we offer a series of advantages and benefits. See more information.

How Virtual Bonus Works

The Hife Bono Virtual is a virtual wallet, included in your HifeClass® profile, to buy tickets and benefit from discounts.

Tickets
If you are registered in HifeClass® you can generate invoices for your tickets directly from your user profile.
If you are registered in HifeClass® you can change the name of the holder of your tickets directly from your user profile.
If you are registered in HifeClass®, you can cancel your tickets directly from your user profile.

Yes, tickets can be canceled without being registered through User Assistance> Change and Cancellations

If you are registered in HifeClass®, you can manage your tickets directly from your user profile.

Yes, tickets can be exchanged without being registered through User Assistance> Change and Cancellations

No, it's not necessary. Purchases can be made as an anonymous user, although it is advisable to be registered to enjoy promotions, discounts and facilitate ticket management.
On the web or in the App, do a search with origin and destination, choose the day you want to travel and you will get the journey times where you can choose the rate and continue with the purchase process.
Discounts
We offer discounts on our services associated with the corresponding accreditations such as Large Family.
Bike
Bicycles can be transported with a number of requirements.
Traveling with Minor Children
Minors can travel with a series of requirements. Authorization for unaccompanied minors.
Packaging
You can check all schedules, prices and routes on our website.
Lost and Found
You can do it using our form.
Consult this section to find out how to recover it.
Baggage
Responsibility is legislated by law L.16 / 1987, of July 30, on the Regulation of land transport and by Regulation (EU) number 181/2011 of the European Parliament and of the council, of February 16, 2011
The luggage that can be carried on the bus can be consulted at this link.
Extra luggage and bicycle
The transport of the bicycle on the bus and the extra luggage are subject to certain conditions and extra expenses.
Mobility elements - sports equipment
Sports equipment or mobility elements can go to the bus with a series of requirements.
Musical instruments
Musical instruments can be brought on board with a number of conditions.
Pets
The transport of pets by bus is regulated by law, see all the conditions.
Suggestions
We have put at your disposal a form of "Suggestions / Incidents" accessible from the menu itself "Attention to the user" or from the list itself https://www.hife.es/reclamaciones