FAQ (Frequently Asked Questions)
In this section you can find answers to the most common questions about Hife.
Where can I find the information on updated schedules?
On the web or in the App, do a search with origin and destination, choose the day you want to travel and you will get the journey times.
Rent a Bus
How can I rent a bus for a trip?
We offer bus rental with driver, complete the form to organize your trip, tour or other event ...
How HifeClass Works
What is HifeClass® and how does it work?
HifeClass® is a new recognition service for our clients where we offer a series of advantages and benefits. See more information.
How Virtual Bonus Works
What is and how does the Bono Virtual work?
The Hife Bono Virtual is a virtual wallet, included in your HifeClass® profile, to buy tickets and benefit from discounts.
Can I generate an invoice?
If you are registered in HifeClass® you can generate invoices for your tickets directly from your user profile.
Can I change the name of a ticket holder?
If you are registered in HifeClass® you can change the name of the holder of your tickets directly from your user profile.
What is the fastest and most comfortable way to cancel a ticket?
If you are registered in HifeClass®, you can cancel your tickets directly from your user profile.
Can I cancel a ticket without being registered with HifeClass®?
In this case you must contact by phone and you will be told how to proceed.
What is the fastest and most comfortable way to change a ticket?
If you are registered in HifeClass®, you can manage your tickets directly from your user profile.
Can I make a ticket change without being registered to HifeClass®?
In this case, they can only be done by phone or in person at the nearest ticket office.
Is it necessary to be registered in HifeClass® to buy tickets on the web or in the App?
No, it's not necessary. Purchases can be made as an anonymous user, although it is advisable to be registered to enjoy promotions, discounts and facilitate ticket management.
How can I buy on the web or in the App?
On the web or in the App, do a search with origin and destination, choose the day you want to travel and you will get the journey times where you can choose the rate and continue with the purchase process.
What discounts can I benefit from traveling with Hife?
We offer discounts on our services associated with the corresponding accreditations such as Large Family.
Can I transport the bicycle on the bus?
Bicycles can be transported with a number of requirements.
Traveling with Minor Children
How can minors travel?
Minors can travel with a series of requirements. Authorization for unaccompanied minors.
How can I send packages with Hife buses?
You can check all schedules, prices and routes on our website.
Lost and Found
How do I claim lost luggage?
You can do it using our form.
What do I have to do if I have forgotten an object on the bus?
Consult this section to find out how to recover it.
What happens if my luggage is damaged or lost?
Responsibility is legislated by law L.16 / 1987, of July 30, on the Regulation of land transport and by Regulation (EU) number 181/2011 of the European Parliament and of the council, of February 16, 2011
What luggage can I bring with the purchase of a ticket?
The luggage that can be carried on the bus can be consulted at this link.
Extra luggage and bicycle
Is the bicycle extra luggage?
The transport of the bicycle on the bus and the extra luggage are subject to certain conditions and extra expenses.
Mobility elements - sports equipment
Can I transport mobility items and/or sports equipment?
Sports equipment or mobility elements can go to the bus with a series of requirements.
Can I bring my musical instrument on board the bus with me?
Musical instruments can be brought on board with a number of conditions.
Can my pet travel on the bus?
The transport of pets by bus is regulated by law, see all the conditions.
Where can I go to submit suggestions, notices or incidents?
We have put at your disposal a form of "Suggestions / Incidents" accessible from the menu itself "Attention to the user" or from the list itself https://www.hife.es/reclamaciones