In this section you can find answers to the most common questions about Hife.
Free Bonus (MITMA and Generalitat Valenciana)
What is the new Free Bonus?
This is a temporary multi-journey ticket with which you can travel from one point of origin to another destination, always at the same stops, free of charge.
What are its conditions?
- The Free Bonus is personal and cannot be transferred to anyone else.
- A Free Bonus is required for each journey with a stop at the origin and destination.
- A deposit is required to obtain it (only MITMA).
- It is valid for a certain period of time.
- It has a minimum number of journeys required.
- It has a penalty in case of misuse.
How can I buy it?
You must fill in the form that appears in your HifeClass® profile.
If you are not registered for HifeClass®, click here.
Can I buy a return ticket with the Free Bonus?
No, tickets must be purchased separately and you cannot buy more than one ticket per day in each direction without having used, cancelled or validated them beforehand.
When does the Free Bonus have a penalty?
Does the Free Bonus replace the Bono Virtual?
No, the Bono Virtual is a balance that is always available for any Hife journey and has no expiry date. The Free Bonus is for certain subsidised journeys and has a fixed expiry date.
How to benefit from these discounts?
The discount shall apply to multi-journey tickets for more than two journeys purchased between 1 September 2022 and 31 December 2024, excluding single and return tickets as they are not considered 'frequent traveller' tickets.
In the case of Hife, the extraordinary discounts of up to 50% apply to the Hife discount card, T10/120 and our Bono Virtual. As well as on the multi-journey tickets of the city councils of Tortosa, Torredembarra and Cubelles.
If you already have one of these cards, you do not need to purchase another one.
Do I have to buy a new card?
Do I have to top up my card or my Bono Virtual?
For Hife discount card and Bono Virtual, it is not necessary, the discount is applied during the ticket purchase.
T10/120 card need to be recharge the card from 1 September to benefit from these discounts.
How much do I have to recharge?
In the Hife discount card and Bono Virtual, when your credit runs out, the usual recharges are maintained. We remind you that when the original fares return, the last top-up will condition the operation of the Bono Virtual and the Hife discount card.
On the T10/120 card (only for Terres de l'Ebre) the top-up is now €5 for 10 tickets (€0.50 per journey).
What happens to the balance I have before the promotion starts?
The balance is not lost, you can use it until it is used up.
For the Hife discount card and Bono Virtual, the special discounts will be applied directly to the purchase of the ticket.
For the T10/120 card (only Terres de l'Ebre) the remaining journeys will be discounted until they are used up. The new price will be applied to the next recharge.
When the promotion ends, what happens to my balance?
On the T10/120 card (Terres de l'Ebre only), discounted top-ups will be available until 31 June 2023.
For the Hife discount card and Bono Virtual, discounted fares will be available until 31 June 2023. From 1 July 2023 the tariffs will be updated to the original prices. We remind you that the last recharge conditions the operation of the Bono Virtual and the Hife discount card.
Terms of sale
What are the conditions of sale of bus tickets?
Where can I find the information on updated schedules?
On the web or in the App, do a search with origin and destination, choose the day you want to travel and you will get the journey times.
Rent a Bus
How can I rent a bus for a trip?
We offer bus rental with driver, complete the form to organize your trip, tour or other event ...
How HifeClass Works
What is HifeClass® and how does it work?
HifeClass® is a new recognition service for our clients where we offer a series of advantages and benefits. See more information.
How Virtual Bonus Works
What is and how does the Bono Virtual work?
The Hife Bono Virtual is a virtual wallet, included in your HifeClass® profile, to buy tickets and benefit from discounts.
Can I generate an invoice?
If you are registered in HifeClass® you can generate invoices for your tickets directly from your user profile.
In case of an unregistered purchase you can request an invoice at User Assistance > Request invoice
Can I change the name of a ticket holder?
If you are registered in HifeClass® you can change the name of the holder of your tickets directly from your user profile.
What is the fastest and most comfortable way to cancel a ticket?
If you are registered in HifeClass®, you can cancel your tickets directly from your user profile.
Can I cancel a ticket without being registered with HifeClass®?
What is the fastest and most comfortable way to change a ticket?
If you are registered in HifeClass®, you can manage your tickets directly from your user profile.
Can I make a ticket change without being registered to HifeClass®?
Is it necessary to be registered in HifeClass® to buy tickets on the web or in the App?
No, it's not necessary. Purchases can be made as an anonymous user, although it is advisable to be registered to enjoy promotions, discounts and facilitate ticket management.
How can I buy on the web or in the App?
On the web or in the App, do a search with origin and destination, choose the day you want to travel and you will get the journey times where you can choose the rate and continue with the purchase process.
What other discounts can I benefit from?
We offer discounts on our services associated with the corresponding accreditations such as Large Family.
Can I transport the bicycle on the bus?
Bicycles can be transported with a number of requirements.
Traveling with Minor Children
How can minors travel?
Minors can travel with a series of requirements.
Authorization for unaccompanied minors.
How can I send packages with Hife buses?
You can check all schedules, prices and routes on our website.
Lost and Found
How do I claim lost luggage?
You can do it using our form.
What do I have to do if I have forgotten an object on the bus?
Consult this section to find out how to recover it.
What happens if my luggage is damaged or lost?
Responsibility is legislated by law L.16 / 1987, of July 30, on the Regulation of land transport and by Regulation (EU) number 181/2011 of the European Parliament and of the council, of February 16, 2011
What luggage can I bring with the purchase of a ticket?
The luggage that can be carried on the bus can be consulted at this link.
Extra luggage and bicycle
Is the bicycle extra luggage?
The transport of the bicycle on the bus and the extra luggage are subject to certain conditions and extra expenses.
Mobility elements - sports equipment
Can I transport mobility items and/or sports equipment?
Sports equipment or mobility elements can go to the bus with a series of requirements.
Can I bring my musical instrument on board the bus with me?
Musical instruments can be brought on board with a number of conditions.
Can my pet travel on the bus?
The transport of pets by bus is regulated by law, see all the conditions.
Where can I go to submit suggestions, notices or incidents?
We have put at your disposal a form of "Suggestions / Incidents" accessible from the menu itself "Attention to the user" or from the list itself https://www.hife.es/reclamaciones